Privacy Policy

Information We Collect

When you contact us or request service, we collect the details you share with us. That includes your name, phone number, email address, and the service address where you need plumbing work.

If you call our team, we may keep notes about your plumbing issue so we can send the right technician and follow up on the repair. We also collect basic technical information when you browse our website, such as your IP address, browser type, and the pages you visit.

How We Use Information

We use your information to schedule visits, send a plumber to your home or business, provide an upfront price, and complete the work you asked for. We also use it to follow up after a repair and to answer your questions.

With your permission, we may send you reminders, seasonal maintenance tips, or special offers. You can opt out of those messages at any time by calling us or using the unsubscribe link in an email.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our site. Cookies help us see which pages are useful and which need improvement.

You can set your browser to block cookies or alert you when a cookie is placed. If you block cookies, some parts of our website may not work as smoothly, but you can still call us at (800) 248 0204 to get help.

Analytics and Third-Party Tools

We use analytics services to measure website traffic and see how people find us. These tools collect aggregated data and do not identify you by name.

We may also use third-party scheduling, mapping, or review platforms to make it easier for you to book service or find our location. Those platforms have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and review platforms. These partners are required to protect your information.

We may disclose information if the law requires it, if we need to protect our rights or safety, or if we are part of a merger or sale of our business. In those cases, we will take steps to keep your information protected.

Data Retention

We keep your information for as long as we need it to provide service, maintain your account, and meet legal or accounting requirements. When we no longer need it, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.

Data Security

We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to only those team members who need it to do their jobs.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe. If you have concerns, please contact us.

User Rights

You have the right to ask what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop sending marketing messages.

To exercise any of these rights, call us at (800) 248 0204 or email us at privacy@columbusplumbingexperts.com. We will respond promptly and help you with your request.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page occasionally. Your continued use of our website or services after changes means you accept the updated policy.